Refunds for the service usually aren't given once the football season is underway.
DirectTV is reportedly offering refunds on its NFL Sunday Ticket packages to customers upset over the ongoing National Anthem protests by some players. The Wall Street Journal originally reported on the change in policy.
Players were emboldened after being challenged by President Donald Trump, who Friday night at a speech in Alabama, encouraged NFL owners to "fire" players who didn't stand for the national anthem.
Meanwhile, others have supported the NFL's players decision to protest due to the nature of some of President Trump's statements following the Charlottesville, Va. fiasco in which a vehicle from an alt-right member rammed into ANTIFA protestors, killing a woman. Nearly every team locked arms during the anthem as a show of unity, but others had a large group of kneelers, and others remained in the locker room until after the anthem was played. He told the crowd that kneeling during the anthem is disrespectful and that players should be required to stand.
The protests, which former 49er quarterback Colin Kaepernick started last season as a way to raise awareness about police brutality, have remained a polarizing issue.
When The Wall Street Journal contacted several customer service representatives, it appeared that they had varying understandings of the policy.
Some NFL teams last weekend in response chose to stay off the field altogether during the national anthem, while others knelt and locked arms.