By partnering with uBreakiFix, Samsung adds 300 physical locations customers can visit for fix services. If there's no outlet near you, don't worry because roughly 200 more uBreakiFix locations will start offering Samsung-authorized repairs by early 2019. Oh, and it sounds like Apple may have something to worry about in the long run, as almost 200 more Samsung Care authorized uBreakiFix service locations are to be added to the newly launched network "by early 2019".
Looking specifically at the release of the new phones, Samsung's attention score (whether someone has heard something about the brand in the past two weeks) has grown by six points since the tail end of February, up from nine to 15 among the general public.
They can schedule appointments online or just walk-in and drop-off their device at a location. Samsung and its partner aim to add nearly 200 additional locations across the country by next year.
This is great advertisement from Samsung, since flawless customer support is one of the main reasons iPhone users choose to be loyal to the Apple brand. For the moment, it seems uBreakiFix and Samsung Care will be focusing more on fixing faulty phones than demonstrating value-add features, however.
Certain Best Buy stores already offer official Samsung same-day repairs, but few stores participate; none in the state of NY offer repairs.
It also gives Samsung phone owners an Apple Care-like presence around the country, where users can get their devices services without having to send them off or trust an unauthorised third-party to carry out the work.